Tap a network and, if necessary, enter the password to join. Mobile devices display a list of Wi-Fi networks in range. Choose Wi-Fi over your cellular network for a faster processing experience with Square. This can be either a Wi-Fi connection or a data service (such as 4G, 5G or EDGE). Square requires an active Internet connection to process payments. You can require a passcode to cancel transactions. If you accidentally charge the wrong amount, you can cancel the payment by tapping the X in the top-left corner of the signature screen. Verify with your customer that the information you’re entering is valid. Verify Payment InformationĪ card’s numbers will turn red if the information entered is incorrect. Square immediately sends the void notification, but it may take the bank a few business days to remove the charge. Note: Declined cards may result in pending charges on your customer’s bank statement. Log out and log back into the Square app. Tap Settings > General > International > Calendar. Follow these steps to check your calendar: If your Apple device is set to the wrong calendar, it can result in declined cards. If you’re manually entering a third-party gift card, the customer may need to contact the card issuer to register the card with a billing address, which is required to manually enter any card. If your customer has recently moved, the billing ZIP code entered may be outdated. The information entered must match the payment card exactly. If your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more information.įor manually entered transactions, Square requires 100% accuracy. We’re not given an exact reason a card is declined. Please verify the card number, expiration date, CVV and ZIP code.”Ĭonfirm Personal Information and Settings Please have cardholder call issuer before retrying transaction.” If a card is declined in the Square app, you’ll see one of the following errors:
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